Playing the Odds

I've reached a new high (or low?) with my dealings with Cigna. I called to ask another question, and ended up speaking to a customer service rep that I've already spoken to before - JANELLE. WOW.

With the amount of people working there, you'd think that the odds of speaking to the same person twice are pretty high. Almost like hitting the lottery or something, right?

Well. Without the money. And happiness.

On second thought, it probably makes more sense to compare it to the odds of being struck by lightning.